Shipping

Shipping costs

Under € 2000.00:

€ Free for Europe.

€ 100.00 (VAT included) outside Europe.

Above €2000.00 : € Free worldwide

Express shipping.

Scheduled delivery: if the courier does not find you at the time of delivery, he will contact you to agree on the best time to deliver your order!

Delivery time

Italy: 3/5 working days

EU: 7/10 working days

from the date of the order, with the exception of force majeure (eg weather, strikes).

Monitoring

You can track
your shipment at any time, thanks to the online tracking service provided by the courier; you will be sent an e-mail containing the link to see step by step where exactly your shipment is and thus have a more certain view of when it will arrive at its destination. You will also receive a confirmation text message when the shipment is delivered to you. For this reason, we suggest that you always enter a mobile number when placing your order.

Precautions: upon delivery of the products, we recommend that you check that:

the external packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials;the number of packages delivered corresponds to what is indicated in the transport document.

You have the right to contest any damage to the packaging and / or products or the mismatch in the number of packages or indications by placing the written control reserve on the courier's proof of delivery.

Transport safety

For our shipments we use reinforced packaging tested for the transport of fragile material such as glass.

The shipment is however insured for the value of the goods transported, therefore, any problem you encounter upon arrival of the goods, do not worry, you can request a replacement or refund using the appropriate replacement or refund form.

Where can it be shipped

Purchases made on www.decanterino.com can be sent throughout the EU. If you want to send the goods to other areas contact us using the appropriate form, we will try to meet your needs.